Contact Us & FAQ’s

Hello. We’d love to hear from you! We take feedback very seriously and hope to answer any questions without delay. Use the contact form below to send us a message.

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Frequently Asked Questions

How can I become a member?

Thanks for joining us! You can easily join the Quaintly & Co members club by clicking on the subscribe button

What is the difference between the Classic and the Quintessentials box?

The main difference is in the size and and quantity of items. They both share some common items, but the Quintessentials box will have additional products as well as products of higher retail value. The Quintessentials box measures approximately 12 x 10 x 4 inches. The Classic box is a flat design. Untracked shipping enables us to keep the international shipping rates considerably low for our customers. The approximate measurements of the Classic box are 12 x 8.5 x 0.8 inches. All of our boxes are lovingly packed by hand each month with great attention to detail. We aim to make the most of your unboxing experience and ensure the safest possible delivery of your uniquely British gifts!

What exactly will I receive?

Each month our team will work around a theme or region to select quaint, cute and beautifully made items. At the moment we cater exclusively to women, who love all things quintessentially British. From the categories of accessories, craft, home essentials, and edible treats we will send between 3 and 8 items in each box, depending on their combined value. You will also receive some info about each brand and designer as well as the occasional promo coupons and offers for their products.

What is the delivery charge?

Our Quintessentials box includes delivery worldwide via Royal Mail Tracked Services. For comparison this is split into $15 shipping cost and $54 product cost. The Classic box delivers worldwide for an additional flat shipping fee of $8 for standard business airmail (not tracked). There is now an option to pay extra for a tracked service on the Classic box if you wish to do so. All delivers are standard Royal Mail international (this may change from time to time depending on the total weight of the package). We choose our delivery partners very carefully. We also recommend using a workplace delivery address if appropriate to ensure a successful receipt of your package during daytime hours.

Royal Mail delivers to over 200 countries around the globe. However, some places are just too hard for us to reach. If you have any doubts about your location please contact us at [email protected] or check on royalmail.com

Where do you deliver to?

We want to share these marvellous brands as far and wide as we can. We mainly ship to the USA and Canada, Australia and Europe. We also have lots of interest from parts of Asia. Both boxes are now available for delivery worldwide.

Royal Mail delivers to over 200 countries around the globe. However, some places are just too hard for us to reach. If you have any doubts about your location please contact us at [email protected] or check on royalmail.com

How long does the delivery take?

We send our Quintessentials boxes by Royal Mail International Tracked. Classic boxes are delivered for an additional cost of $8 for standard business airmail. Tracking can now be added to your Classic box subscription for a top up shipping cost of $4. Delivery usually takes between 5 and 7 working days from the shipping date and you will receive a confirmation email when your package has been shipped. Occasionally, some packages do take longer than expected. Please note that shipping times are highly variable month to month and have been known to take up to 4 weeks or more around busy times. Please allow up to 14 working days from the shipment date before becoming too concerned about your package. We are unable to formally submit complaints about any missing packages to Royal Mail until 28 days have passed. If you have any specific queries about your delivery at all please do get in touch!

I've just subscribed! when do I get my first box?

Thanks for joining us! Our close off dates are available to see on our home page and social media. If you got in before the 15th of the month, then you’ll receive your first box within the last week of that month. Purchases are closed after the 15th of each month and usually re-open again from the 24th onwards. If you’d like us to check these dates out for you, please get in touch and we can provide you with further confirmation. Alternatively, please follow us on Facebook, Instagram and Twitter for all of our box and shipping updates.

PLEASE NOTE THAT WE WILL CLOSE SALES BEFORE THE 15TH OF THE MONTH IF WE ARE SOLD OUT. THIS INFORMATION WILL BE CLEARLY DISPLAYED ON OUR WEBSITE

I need help with my account and contact details!

If you’ve forgotten your account login details and can’t figure out a way to get signed in, contact us and we can reset that for you.

If you need to change your email or shipping address, get in touch with us directly, so that we can ensure the correct changes have been made and updated on your account.

When will I be charged?

For all subscriptions you will be charged right away for your first box and then on or around the 7th day of the month after each period you have signed up for.

For example, the month to month plan means that you will be re-billed on the 7th of every month. The 6 month advance prepay plan means that you will pay 6 months in advance straight away (with a nice discount) and then again on the 7th day – 6 months later for another 6 month package. You are free to cancel your subscription if you just want a 6 month package that doesn’t auto-renew at the end.

The Bi-Monthly plan is a little different as it will take a payment straight away, skip a month, then re-bill you on the 7th of the month after (every other month). You will then receive a Quintessentials Box once every 2 months instead of monthly. If you’re unsure about which plan to choose, just get in touch!

 

How can I cancel my subscription?

We try really hard to send out only the most fabulously adorable items and we want to hear you thoughts on ways that we can improve! However, you’re of course free to cancel your subscription at anytime for monthly subscriptions within you account- simply follow the ‘cancel subscription’ instructions.

Prepay subscriptions will auto renew after the specified period and on the re-bill date (usually the 7th of the month) You can cancel your membership at any time but this won’t come into effect until you get to the end of your specified time in months on you prepay advance package.

Can I get a refund or exchange?

Due to the bespoke and artisan nature of our monthly boxes all sales are final, and unfortunately we are unable to provide exchanges or refunds. We are confident that we can source items that our members will love- but we are very open to receive feedback, suggestions and your ideas on ways to improve even further.

We pride ourselves on delivering a high standard of packaging and presentation. In the unlikely event that your items arrive broken, faulty or missing, get in touch with us straight away at [email protected] and we can discuss this with you.

Is my payment secure?

All payments are handled externally on the well known payment gateway “STRIPE” which is well established and very secure. If you have any concerns at all, or would like to pay via your Paypal account now, just email us and we can sort that out.

We love to talk to our members and to receive your feedback. If you have any questions that haven’t been answered here, please get in touch with us directly at [email protected]